Small business owners wear multiple hats. Growing a business is exciting and terrifying at the same time. One common dilemma is: Do I hire more people to handle the load, or do I invest time in building processes to make my current team more efficient? The answer isn't always straightforward, but leaning toward processes first can help you boost margins without inflating payroll. I've seen this play out in both small and big operations. Here’s a simple framework to guide the decision....